PangoRun support

Email pangorun@gmail.com. A real person reads every message. To help us fix things fast, include:

• Your phone model and iOS / Android version
• Your app version — Settings → About → Version
• What you did, what you expected, and what happened instead
• A screenshot or screen recording, if you can

If it's about your account, write from the email address you signed up with so we can find it.

PangoRun tracks your run with your phone's GPS, so it needs location access:

• Allow location for PangoRun in your phone's settings. To keep recording with the screen off, also allow background location (Always on iPhone, Allow all the time on Android).
• Battery-saver modes can pause apps in the background. If runs stop partway through, try turning battery saver off for PangoRun.
• Start outside with a clear view of the sky. GPS is least accurate in the first few seconds and around tall buildings, tunnels and heavy tree cover.

Location is only used during an active run — never outside one.

Turn on health sync in Settings → Health. Each finished run is then saved as a workout with its distance, time, calories and steps. Runs from before you connected can be added with Sync past runs in the same section.

Sync is write-only: PangoRun never reads your health data. To review or revoke access, use Manage in Apple Health (or Health Connect) in that section, or go to the health app directly.

Premium is billed through the App Store or Google Play. See or change your plan in Settings → Subscription → Manage plan.

• Cancel: tap Manage subscription on that screen, or cancel in your App Store / Google Play account settings. Cancel at least 24 hours before renewal to avoid the next charge.
• New phone or reinstalled? Tap Restore purchases on the same screen, signed in to the same App Store / Google Play account you paid with.
• Refundsare handled by Apple or Google under their own policies — request one from them directly. We can't issue store refunds ourselves.

You sign in with the email and password you signed up with. Locked out or forgot your password? Email usfrom your account's email address and we'll get you back in.

Someone bothering you? You can block them, and manage who you've blocked in Settings → Privacy → Blocked accounts.

• Get a copy: Settings → Privacy → Export my data.
• Start fresh: Settings → Privacy → Reset progress clears your runs, level, streak and memories but keeps your account.
• Delete everything: Settings → Privacy → Delete account. See how data deletion worksfor exactly what's removed and what's kept.
• Full details are in our privacy policy and terms of service.

Got a wild idea, or something you wish Pango did? Tell us on the feedback page — it takes 30 seconds and it genuinely shapes what we build next.